Shipping policy

Worldwide Shipping

LELOUI ships to most countries worldwide.

Orders are fulfilled and shipped from the United States.

The countries currently available for delivery are shown at checkout. If your country cannot be selected at checkout, we are currently unable to ship to that destination.

Available shipping options, shipping costs and estimated delivery times are displayed at checkout before you complete your purchase.

Processing Time

Orders are normally processed within 1–3 business days.

Once your order has been dispatched, you will receive a shipping confirmation by email with tracking information where available.

Orders placed on weekends or public holidays will normally be processed on the next business day.

Delivery Times

Estimated delivery times are displayed at checkout where available.

Delivery times are estimates and may be affected by weekends, public holidays, peak periods, customs processing, weather conditions or delays with the shipping carrier.

While we always aim to deliver within the estimated timeframe, delivery dates cannot be guaranteed.

DDP – Delivered Duty Paid

All international LELOUI orders are shipped DDP (Delivered Duty Paid).

This means that all applicable customs duties, import taxes and customs clearance charges are handled by LELOUI and/or our shipping partners as part of the delivery process.

The price you pay at checkout is the final price. You will not be charged additional customs duties, import taxes or customs clearance fees when your order is delivered.

Although orders are fulfilled and shipped from the United States, applicable import duties and taxes are handled before delivery.

If a carrier or customs authority unexpectedly asks you to pay an import-related charge upon delivery, please contact us at leloui@leloui.com before making any payment.

Shipping Costs

Shipping costs, if applicable, are calculated based on your delivery destination and the available shipping method.

The applicable shipping charge will always be displayed at checkout before you complete your purchase.

If LELOUI offers free shipping based on order value, destination or a promotional offer, the applicable conditions will be displayed on the website or at checkout.

Tracking Your Order

Where tracking is available, you will receive tracking information by email after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please check your name, street address, postal code and other delivery information carefully before completing your order.

If you notice an error in your delivery information, please contact leloui@leloui.com as soon as possible.

We will try to assist you, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.

Failed or Uncollected Deliveries

If a parcel cannot be delivered because of an incorrect or incomplete address, failure to collect the parcel, refusal of delivery or another circumstance attributable to the customer, the parcel may be returned to the sender.

In such cases, reasonable additional shipping or return costs may be deducted from any refund where permitted by applicable law.

This does not include customs duties, import taxes or customs clearance charges for normal delivery, as LELOUI ships international orders DDP.

Lost or Damaged Shipments

If your order arrives damaged, or you believe your parcel has been lost during shipping, please contact us at leloui@leloui.com as soon as reasonably possible.

Please include your order number and, in the case of damage, photographs of the parcel and product where possible.

We will investigate the matter with our shipping partner and provide an appropriate solution in accordance with applicable consumer law.